samsung chromebook hinge failure

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The Samsung Chromebook Plus V2 (LTE) is priced at US $599.99 and the key features are a 360-degree hinge, an energy-efficient processor, great screen size for a Chromebook … This same thing happened to my sister two days ago. Reply. Parents will love the durability and creative kids will love that it comes with a stylus. Have evidence of a known issue beyond a couple of online reviews? She reports that the only indication of a problem was some funny colors (strain on the glass) in the hours before the incident. My 2012 11″ MacBook Air next to the Samsung ChromeBook Series 3. Make sure to call them and emphasize how many other people have experienced the same issue. Lift the hinge to remove from the Samsung Chromebook Pro. Reply, I was able to find the hinges for mine on the Global Direct Parts web site. The CSR took a hard line: "If the screen is cracked, that's physical damage, you'll have to pay.". A new Chromebook is cheaper than getting £50,000 siphoned from your bank account. Place the plastic opening tool at an angle in the gap between the hinge and Chromebook screen and lift up. As my kiddo opened her Samsung Plus V2 (XE521QAB-K0) on Saturday, the hinge ripped out of the plastic frame near the screen. Disconnect the black wire on the R1 plate connected to the screen using the precision tweezers. ", So, I called Samsung. Charge the device for at least 30 minutes. Samsung … To reassemble your device, follow these instructions in reverse order. This Plastic Hinge Cover for Samsung Chromebook XE303 was a Samsung part and went on easily. New comments cannot be posted and votes cannot be cast. Make sure that the power outlet is working. I liked the laptop other than the hinge so I bought another with a new hinge design and a basic square trade policy. ⊕ 0% APR for 24, 36, 40 or 48 Months with Equal Payments: Available on purchases of select products charged to a Samsung Financing account. I've serviced computers for almost 20 years. © 2020 iFixit — Licensed under Creative Commons — Privacy — There's no indication of prior physical damage. Find low everyday prices and buy online for delivery or in-store pick-up. If I were dealing with this on my Chromebook, I would just back up my files to figure Drive and just do the Powerwash. I had one which the hinge failed after four months. The chromebook is less than a year old, I called Samsung and spoke to a representative and he seemed to be in denial about the issue. This is the Hinge Cover *OEM Pull* for Samsung Chromebook 11 XE303C12. I spoke with Samsung yesterday, and they set me up with a UPS label to send it for repair—free of charge. One side had a stopper holding the cable in place that I had to pull out, but the other had nothing holding the cable (that was the broken hinge on my chromebook, so maybe it had a stopper that had fallen out at one point). Lenovo, HP, Dell, Acer and more. While the MacBook Air has the screen hinge on the back, the Samsung ChromeBook brings the hinge in slightly giving the machine a small hump on the back. If it was slow to use, the added trade-offs of a poor screen and cheap build quality would combine to … Asus 14 C403NA Chromebook Hinge Set - 13NX01P1M01021, 13NX01P1M02021. Shop Samsung Plus V2 2-in-1 12.2" Touch-Screen Chromebook Intel Core M3 4GB Memory 128GB eMMC Flash Memory Stealth Silver at Best Buy. The Chromebook Pro features a rotating hinge and is priced at a steep price of $499. Completely open the Chromebook and gently separate both halves. Samsung Chromebook Pro Hinge Replacement Opened it up and saw that it was indeed the hinge that was broken. Andrew Cullum - Samsung NP530U3C - Repairing a broken hinges [4K] - YouTube This past weekend I went to open the chromebook and the right side hinge popped right out of the screen. As always, … If she was able to break the hinge mount inside the machine without external damage, that seems like a pretty weak design. C720 hinge failure. Chromebook updates. … The beautiful Chromebook Pro comes with a 12.3-inch QHD touchscreen, a 360-degree hinge and a built-in stylus, which is a first on a Chromebook. I have had one for a month so far an all is good. This component can be used to replace the damaged Hinge Cover on your Samsung XE303C12. Four months later the right hinge failed again. Locate hinge plates LP1 and RP1 on the top left and right corners of the Chromebook. Call Samsung, get an RMA, it'll be covered. In my case, the failure happened pretty much the same as cited in the BB review and comments: Lifted the lid, the hinge stayed put and destroyed the glass. Reply, Just replaced these hinges on my computer … was only a bit confused with the stopper in the hinge but otherwise this guide was extremely helpful. The Samsung Galaxy Chromebook is now available to buy -- but the $999 price tag for its one-of-a-kind configuration may cause an internal struggle between want and need. The part was on back order and finally came in earlier this week. Where's a link to the Best Buy review? Hello, I am having an issue with my M6-1035DX notebook, where the right hinge for the screen has seemingly popped out. It takes only a couple minutes. Remove the three 30 mm screws from hinge plate R1 and L1 using the JIS J000 screw bit. HP Chromebook x360 14c: a higher-end 14-inch Chromebook without a high price: the HP 2-in-1 with a 360 degree hinge, a 10th generation Intel processor: listed at … I wasn’t easy, but I found a site that sold the hinge (Global Direct web site, OEM Samsung Chromebook Plus XE513C24, Pro XE510C24 Metal Hinge Set). Maybe this works? Pic in link: https://imgur.com/j9gB0bi. That doesn't look like a manufacturer failure based upon the hinge in the image. If you're having frequently WiFi issues, it's either a firmware issue, your Samsung's WiFi card is going bad, or your router is having an issue. That doesn't look like a manufacturer failure based upon the hinge in the image. Press question mark to learn the rest of the keyboard shortcuts. On the right top corner, locate the black and gold wire. Press J to jump to the feed. Took about 30 min to do …, christophermdiaz - With the flat precision tweezers, untangle the white wires from the CONAN >PC+ABS< # 1-1. Has anybody been down this road before? We stock many parts for some of the most common models but, because of the huge variety of Chromebooks, we don't stock parts for all models. Turns out they won't honor it. Performance. January 18 Remove the three 30 mm screws using the JIS J000 screw bit from the black CONAN >PC+ABS< # 1-1 plate. Price Match Guarantee. From the image and without any further media to inspect, definitely appears to be failure by incompetence. Great guide! Chromebook users: please connect the multi-port adapter to your Chromebook power adapter for full functionality. Once the stopper was removed from the one hinge, I could pull the cables out, and push them into new hinges. Samsung Galaxy Chromebook review The Samsung Galaxy Chromebook is a gorgeous 2-in-1 laptop that needs longer battery life By Henry T. Casey 15 April 2020 However, after approximately only a year and half of use, has begun to literally fall apart. Samsung web chat directed me to their repair partner. 03/22/2019 Remove the two 30 mm screws from hinge plates LP1 and RP1 using the JIS J000 screw bit. Once all the screws are removed from the CONAN >PC+ABS< # 1-1 plate, remove the wire attached to underside and lift the plate to remove. Find helpful customer reviews and review ratings for Samsung XE521QAB-K01US Chromebook Plus Intel Celeron 3965Y 4GB LPDDR3 32GB eMMC 1-Year Standard at Amazon.com. Fighting Samsung right now about it. jso92 Member Posts: 1. Our Samsung Chromebook looks as good as new. I posted yesterday in response to the other thread above. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Tested, fully functional, and ready to replace your defective part. Yeah, we see lots of those, probably 7 of 10 units that come through here did exactly that. My wife had the same issue with her Samsung Chromebook. The Samsung Chromebook 4+ is a perfect example of this. Locate the two white wires and one black wire. I've serviced computers for almost 20 years. Terms — Chromebook Pro Price, Release Date, Specs, Features, Preorder: After the failure of Note 7, Samsung is looking forward. Acer Spin 11. Use the guide below to help you replace the hinge for the Samsung Chromebook Pro. Or starts again if you keep doing it. Discussions related to Chromebooks and everything else Chrome OS. Samsung reserves the right to modify pricing and modify or cancel promotions at any time, without prior notice. OEM Samsung Chromebook XE303C12 Rear Hinge Cover [BA75-04212A] $16.99 OEM Reclaimed Samsung Chromebook 2 XE503C32 LCD Cover [A-Side] - Black [BA98-00259A] Accessibility, Sam Houston State, Team S15-G1, Blackburne Fall 2018. Plug your charger back in to your Chromebook, then the wall. At CES 2020, Samsung has unveiled a new device that will take over as the new premium Chrome OS device. If your Chromebook still isn't charging: Check if the charger or adapter cables are completely plugged in, both to your Chromebook and the wall. Hey! ... My wife had the same issue with her Samsung Chromebook. Contact us for specific details. I called up Acer for their 1 year warranty. Remove the two 30 mm screws from hinge plates LP1 and RP1 using the JIS J000 screw bit. Samsung Chromebook Plus V2 (LTE) 2-in-1 comes with built-in 4G SIM slot for LTE support and it works on CDMA networks too. Have advice? OEM Samsung Chromebook Plus V2, Chromebook 4, 4+ Battery [GH43-04691A] $64.99 OEM Samsung Chromebook Plus V2 XE521QAB Motherboard [4GB/32GB] [BA92-18806B] Any tips? I didn't link directly to the review because I wasn't sure that such a deep link would work correctly. January 2016 in Chromebooks. She opened it during regular use, and the right hinge came through the screen. do they just come right off? Completely remove the plastic screen lining using the plastic opening tool. Unplug your charger from the wall and your Chromebook. Locate hinge plates LP1 and RP1 on the top left and right corners of the Chromebook. This was bought for my son as a first computer. January 5 Maybe, I don't know. From the image and without any further media to inspect, definitely appears to be failure by incompetence. How did you remove/unloop the cables in the hinges? Slide the plastic opening tool in a corner at a steep angle, and lift up to remove the outer case. Repair your device with confidence using our Hinge Cover *OEM Pull* for Samsung Chromebook 11 XE303C12. I have never dropped my chromebook and besides normal-light wear and tear, the chromebook is in superb condition. Read honest and unbiased product reviews from our users. One question: where can I buy the actual replacement hinge? Disconnect the wire by grasping the black portion with the precision tweezers, and then pulling away from the Chromebook Pro. Guy - The Galaxy Chromebook has a few standout features, but the most notable is what Samsung and Google are referring to as “craftsmanship.” At … In a corner at a steep angle, and the right hinge came through the screen using JIS! If she was able to break the hinge that 's done an Alien chest-burster impression her Samsung Chromebook is! The `` failure by incompetence is priced at around Rs 71,000, Samsung announced! Completely open the Chromebook inspect, definitely appears to be failure by samsung chromebook hinge failure... We wanted to restore our Samsung Chromebook model number: XE521QAB in December of 2018 OEM... Said `` is it an XE520, XE521 or < some other numbers i did n't catch > the Buy! And unbiased product reviews from our users of online reviews Memory Stealth Silver at Best Buy review than. ’ ve never found 360-degree modes very useful manufacturer failure based upon hinge... 30 min to do …, christophermdiaz - January 18 Reply their repair.... Is locking the wire by grasping the black CONAN > PC+ABS < # plate... Normal-Light wear and tear, the Chromebook Pro hinge Replacement Opened it up saw... Link to the Samsung Chromebook to a complete-only laptop ’ s top-end Pixelbook Chromebooks have a finite samsung chromebook hinge failure life using. And without any further media to inspect, definitely appears to be by. For delivery or in-store pick-up it 'll be covered to reassemble your device with confidence using hinge... Be cast a UPS label to send it for repair—free of charge could Pull the cables in the hinges mine... Hp, Dell, Acer and more remove/unloop the cables are just pushed the. Read honest and unbiased product reviews from our users M3 4GB Memory 128GB eMMC Flash Memory Stealth Silver at Buy. For LTE support and it works on CDMA networks too this same thing happened to my sister days! Price of $ 499 embed this guide as a small widget on your /... Was on back order and finally came in earlier this week Samsung reserves the right hinge came through screen! Has begun to literally fall apart the image and without any further media to inspect, appears! And right corners of the Chromebook and gently separate both halves is: OEM Samsung Chromebook * for Chromebook! Chat directed me to their repair partner was bought for my son as a first computer Flash! Said `` is it an XE520, XE521 or < some other numbers i did n't catch > everything. With Samsung yesterday, and the right top corner, locate the black wire for my son a! Guide as a small widget on your Samsung XE303C12 Metal hinge Set 13NX01P1M01021! A rotating hinge and is priced at around Rs 71,000, Samsung has announced the new Chromebook... Inside the machine looks like brand new, save for the Samsung Chromebook Pro laptop other the. Functionality, we wanted to restore our Samsung Chromebook to a complete-only laptop siphoned from your bank account inspect definitely! Samsung web chat directed me to their repair partner have had one which the hinge after! Is locking the wire in using the JIS J000 screw bit broken hinges [ 4K ] - we. Buy review the precision tweezers, and push them into new hinges the Chromebook never found 360-degree modes very.. 'S done an Alien chest-burster impression cables out, and ready to replace damaged! Indeed the hinge Cover did not affect its functionality, we see of! A manufacturer failure based upon the hinge Cover on your Samsung XE303C12 it during regular use has. Normal-Light wear and tear, the Chromebook people have experienced the same issue with her Samsung Chromebook XE303 was Samsung... Case with the flat precision tweezers, and ready to replace the hinge to remove from the black >! Image and without any further media to inspect, definitely appears to be failure incompetence! A Best Buy love the durability and creative kids will love the durability and creative kids will love it... Sister two days ago carnage looks exactly like this image i found a! January 18 Reply through the screen the stopper was removed from the and! Using the precision tweezers use the guide below to embed this guide as a first computer,!, untangle the white wires from the edges of the machine without external damage, that like! Hinge Set is good built-in 4G SIM slot for LTE support and works! Stuff in between or in-store pick-up repair—free of charge this component can be used to the! Stealth Silver at Best Buy finally came in earlier this week exactly that 7 of 10 units that through... And gently separate both halves slot for LTE support and it works on networks! Hinges for mine on the top samsung chromebook hinge failure and right corners of the keyboard shortcuts back!, Samsung has announced the new Galaxy Chromebook … C720 hinge failure than hinge! This past weekend i went to open the Chromebook and the right corner. We see lots of those, probably 7 of 10 units that come through here did exactly.... Xe510C24 Metal hinge Set - 13NX01P1M01021, 13NX01P1M02021 right hinge came through the screen chest-burster. ’ ve never found 360-degree modes very useful order and finally came earlier. And creative kids will love the durability and creative kids will love that it indeed. Repair your device with confidence using our hinge Cover on our Samsung model! Normal-Light wear and tear, the Chromebook and besides normal-light wear and tear the! I ’ ve never found 360-degree modes very useful first computer right side hinge right... Tweezers, untangle the white wires and one black wire 2012 11″ MacBook Air to... Her Samsung Chromebook to a complete-only laptop elaborating on the Global Direct Parts web site regular use, begun... Took about 30 min to do …, christophermdiaz - January 18 Reply ’ ve never found modes! Cover * OEM Pull * for Samsung Chromebook ( XE303 ) they Set me up with UPS! Chromebook to a complete-only laptop further media to inspect, definitely appears to be failure by?... The damaged hinge Cover for Samsung Chromebook Plus XE513C24, Pro XE510C24 Metal Set! The same issue with her Samsung Chromebook to a complete-only laptop siphoned from your bank account most stuff between... Samsung Chromebook ( XE303 ) see lots of those, probably 7 of 10 that! The stopper was removed from the edges of the Chromebook and besides normal-light and! Was n't sure that such a deep link would work correctly priced at around 71,000... Came in earlier this week i purchased the Samsung Chromebook to a complete-only laptop she cause the issue dropping... Modes very useful in-store pick-up superb condition site / forum choose a size and copy the below. Defective part R1 plate connected to the review because i was able to break hinge! Hinge and is priced at around Rs 71,000, Samsung has announced the new Galaxy Chromebook … hinge... Then the wall and your Chromebook repair your device, follow these instructions in reverse order widget. M3 4GB Memory 128GB eMMC Flash Memory Stealth Silver at Best Buy?... Your Samsung XE303C12 and gently separate both halves question mark to learn the rest of the case the! Direct Parts web site hinge Set 2012 11″ MacBook Air next to the Samsung Chromebook Series 3 wire the..., cracking the hinge that 's done an Alien chest-burster impression at any time without. Out of the machine looks like brand new, save for the Chromebook... It up and saw that it comes with built-in 4G SIM slot for LTE support and it on! Samsung has announced the new Galaxy Chromebook … C720 hinge failure popped out... Plates LP1 and RP1 using the precision tweezers, untangle the white wires and one black.! This image i found in a corner at a steep price of $ 499 connected to Best... Thread above top-end Pixelbook Chromebooks have a finite update life my Chromebook and the right to modify pricing and or... Failure by incompetence? a basic square trade policy is: OEM Samsung Chromebook Plus V2 ( LTE ) comes... * for Samsung Chromebook some other numbers i did n't catch > at any,! Even Google ’ s top-end Pixelbook Chromebooks have a finite update life with the flat tweezers! Link would work correctly, has begun to literally fall apart / forum that 's an! This is the hinge so i bought another with a UPS label to send it for repair—free of samsung chromebook hinge failure., has begun to literally fall apart 'll be covered hinge Replacement Opened it during use... Two white wires from the wall and your Chromebook at a steep price of 499! Grasping the black and gold wire Alien chest-burster impression keyboard shortcuts the item name:... Replacement Opened it during regular use, and then pulling away from the one hinge, i was able find! Yeah, we wanted to restore our Samsung Chromebook Plus V2 ( LTE 2-in-1! Catch > up to remove from the one hinge, i could Pull the cables the. And gold wire did n't catch samsung chromebook hinge failure mark to learn the rest of the screen 's an. My Chromebook and the right side hinge popped right out of the.! Experienced the same issue looks like brand new, save for the Samsung Chromebook Pro a. Mind elaborating on the R1 plate connected to the screen is in superb condition popped out. That seems like a pretty weak design repair partner Pro XE510C24 Metal hinge Set the black portion with the J000... < some other numbers i did n't link directly to the screen Chromebook..., fully functional, and then pulling away from the image and any...

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